shipping policy

Delivery Policy

We（Lau Essence） are pleased to offer worldwide shipping for all our products. For U.S. and Australian deliveries, we utilize USPS.Shipping services are not available outside the continental United States, including Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska.

For other international regions, we currently do not provide standard shipping services. If shipping is required, please contact us via WhatsApp or email for customized shipping options.
WhatsApp: +15989631692
Email: contact@lauessence.com

Shipping Rates:

United States:

1 yard of fabric: $28 USD
2 yards: $56 USD
3 yards: $80 USD
4 yards: $112 USD
5 yards : $125 USD
6 yards: $150 USD
7 yards: $190 USD
8 yards: $220 USD
9 yards: $240 USD
10 yards: $270 USD
If the order exceeds 10 yards, please contact us, and we will provide you with a discounted shipping rate.

Australia:

1 yard of fabric: $44 AUD
2 yards: $88 AUD
3 yards: $132 AUD
4 yards: $176 AUD
5 yards: $220 AUD
6 yards: $250 AUD
7 yards: $300 AUD
8 yards: $350 AUD
9 yards: $380 AUD
10 yards: $400 AUD
For orders exceeding 10 yards, please contact us for shipping rates.

For other countries, please refer to the U.S. shipping rates as a general guideline. Please note that shipping costs may vary based on the destination and the total weight of the order. For precise shipping fees to your location, feel free to reach out to us directly.

We are committed to ensuring your order arrives safely and promptly. If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer service team.

To provide you with a seamless shopping experience, we are pleased to inform you that all our product prices include taxes. There are no additional customs duties or VAT to worry about. Simply enjoy shopping for your favorite items, and we’ll handle the rest to ensure fast and secure delivery.

Handling Time

The handling time for all orders is 4-5 business days. This time accounts for the preparation and packaging of your order, particularly for handmade items.

Transit Time

Once the handling time is completed, the estimated transit times are as follows:

U.S.: 7-10 business days
Australia:7-10 business days
Worldwide (Other Regions): 10-20 business days

The estimated transit time for all destinations ranges between 7-20 business days, depending on your location. Please note that these times are estimates and may be extended due to factors such as customs clearance, local carrier delays, or peak seasons (e.g., holidays).

Order Cut-off Time

To ensure same-day processing, orders must be placed before the cut-off time of 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this time will be processed on the next business day.

Estimated Delivery Times Disclaimer

The delivery periods mentioned are estimates only. While we make every effort to ensure timely delivery, we cannot guarantee that your order will arrive within the stated timeframe. External factors such as customs, weather conditions, or carrier delays may impact delivery.

If you have a time-sensitive order, please contact us at ：contact@lauessence.com. when placing your order. We cannot guarantee delivery dates for any orders; the dates provided are estimates.

Fraud Screening

Before dispatching products, we may conduct fraud screening checks, which could result in delays. If your order is delayed due to these checks, we will notify you immediately.

Address Changes & Accuracy

Please ensure that the shipping information you provide is accurate. If you need to change your address before your product is dispatched, please contact us immediately. We are not responsible for delays, losses, or damages caused by incorrect shipping information provided by the customer, or by issues arising during transit with the shipping carrier. Standard shipping is not available for P.O. Boxes or APO/FPO addresses.

Lost Post

If your package is lost in transit, we are here to assist. Royal Mail International Tracked post is considered lost if it has not arrived 35 days after the dispatch date. In such cases, we will offer a refund or replacement. Please contact us at contact@lauessence.com for assistance.

Missing Item Policy

If an item is missing from your order, please contact us at contact@lauessence.com within 7 days of delivery.

Resolution Process:

Reporting the Issue: Provide your order number, a description of the missing item, and a photo of the received package (showing the shipping label and contents).
Verification: Once the claim is verified, we will either:
- Ship the missing item to you at no additional cost.
- Offer a full refund if the item is out of stock.
Shipping Costs: There are no additional charges for shipping the missing item.

We are committed to resolving missing item issues promptly and ensuring customer satisfaction. For more details, refer to our full Delivery Policy.

Tracking

You will receive an email with tracking information once your order has shipped. For special services such as Global Shipping or Expedited Shipping, please contact us for a quote.

📛Trade name: Lau Essence

📧Email: contact@lauessence.com

📱 Contact Number：+15989631692

☏ What's App：+15989631692

📍 Address: Office 6392,321-323 High Road, Chadwell Heath, Essex, RM6 6AX UK

⏱️ Contact Hours: Monday to Friday: 8 AM – 8 PM (GMT)

🖥️ Estimate Response Time： Customers typically expect a response within 12 to 24 hours.

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